Client Charter

Play with Food respects and fully commits to upholding the rights of all people, especially those with disabilities. Play with Food is also committed to ensuring you, its clients (children, adults, family members, carers and guardians), are aware of your rights and responsibilities and can be confident in exercising them.

Client Rights

Play with Food respects and fully commits to upholding the rights of it clients, as set out in the Charter of Human Rights and Responsibilities Act 2006 (Vic) and the Disability Act 2006 (Vic). In accordance with this legislation, you have the right to:

  • Respect for your inherent individual human worth and dignity;
  • Be treated with courtesy, dignity and respect;
  • Realise your individual capacity for physical, social, emotional, cultural, religious and intellectual development;
  • Recognition of your individual autonomy and independence, including
    • your right to dignity of risk and
    • the freedom to exercise choice and have control over your life;
  • Live a life free from abuse, neglect or exploitation;
  • Privacy and confidentiality, and access to all personal information kept by us about you;
  • Be assessed for service access in an equitable, non-discriminatory way, according to your needs;
  • Be consulted about your needs and preferences and participate actively in decisions affecting your life, including
    • all decisions made about your care and the development of our policies, programs and services;
  • Information about:
    • Conditions that may apply to the services being provided;
    • Your legal rights, entitlements and obligations under the Disability Act 2006;
  • Receive services:
    • That are appropriate, safe, of a high quality, are culturally relevant and adapt to your ongoing needs and goals;
    • In a way that results in the minimum restriction of your rights and opportunities; and
    • In a safe, accessible built environment appropriate to your needs;
    • And information necessary to support your rights, in ways that are appropriate and have regard to your disability and cultural background;
    • Have services and supports provided by appropriately qualified workers;
    • Change service providers and receive support in doing so;
    • Have a person of your choice support and advocate on your behalf in your interactions with us;
    • Refuse a service or support without prejudicing your future access to services; and
    • Pursue any complaint about your service provision without fear of retribution and receive support to pursue complaints.

Client Responsibilities

We expect that you will:

  • Respect the human worth and dignity of the team at Play with Food and other clients / program participants;
  • Treat workers and other clients with courtesy and respect;
  • Respect the rights of others including their rights to confidentiality and privacy;
  • Be responsible for your choices and the results of any decisions you make;
  • Play your part in helping us to provide you with services, by informing us of your support needs and any health, behavioural or wellbeing issues;
  • Proactively participate in the development, implementation and review of people focused support plans;
  • Communicate any changes in your circumstances and needs to workers;
  • Promptly pay any fees and charges associated with the provision of your service; and
  • Inform us as early as possible when support is not required.